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| About Us This web site is owned and operated by HID UK Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: HID UK Limited 62 BSS House, Cheney Manor, Swindon. SN2 2PJ UK Phone: 01793 744620 Fax: 01793 432197 Email: info@hid.uk.com Company number: 03859368 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. We charge for any item at time of purchase however we offer a full refund should your goods not be available for immediare delivery. If you do not wish to pay online, you may send your card information via phone, fax or by post.If you prefer to pay by direct Bank Transfer please email us and we will supply our Bank Details including the IBAN If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We send all orders via Royal Mail recorded delivery unless otherwise requested Orders for larger items such as Lamp Pods are delivered via Courier and a price for the service is availlable upon request. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days. International orders are generally received in under 7 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you and advise as to when it can be expected. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 20.0% VAT is added. All other orders are VAT free. |
| Credit Card Security We do not hold any credit card details on our site you are transfered direct to HSBC secure servers to make your Card Payment When the order is placed at our website, all personal information neccessary for delivery is stored using 128 bit encryption. This is only decrypted after it reaches our computer. No information is stored in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Just retain the original packing and return to us for a full refund.Should you have ordered the wrong fitment please inform us immediately where we correct the problem. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on (International +44 (0)1793 877470PHONE or fax us on 01793 432197 or write to us at 62 BSS House Cheney Manor Swindon SN2 2PJ UK |
| Privacy Policy HID UK Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
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